Troubleshooting & FAQs

Have problems? We're here to help

14 articles in this collection
Written by Pete Fu

Why am I seeing a CSRF error when I use Publishwide?

Written by Pete Fu
Updated over a week ago

Why does the Publishwide Sync App ask for an OTP every time it syncs?

Written by Pete Fu
Updated over a week ago

I closed my Publishwide Sync App and now I can't find it

Written by Pete Fu
Updated over a week ago

Why is my Publishwide Sync App not syncing a marketplace that I selected?

Written by Pete Fu
Updated over a week ago

What if I use different logins for my KDP & AMS accounts?

Written by Pete Fu
Updated over a week ago

How does Publishwide keeps my retailer login credentials safe?

Written by Pete Fu
Updated over a week ago

Why do my Publishwide & KDP data look different?

Written by Pete Fu
Updated over a week ago

How do I view data before yesterday or today?

Written by Pete Fu
Updated over a week ago

How to send Publishwide error logs for the desktop app

Written by Pete Fu
Updated over a week ago

My sales or ads marketplaces stopped syncing on the Publishwide Sync App

Written by Pete Fu
Updated over a week ago

Does Publishwide work with other third-party tools?

Written by Pete Fu
Updated over a week ago

Why Do I See "Windows protected your PC" When Installing the Publishwide Sync App

Written by Pete Fu
Updated over a week ago

Publishwide Sync App Freezes When Logging into Amazon

Written by Pete Fu
Updated over a week ago

Unable to log into Amazon through Publishwide Sync App on Mac

Written by Pete Fu
Updated over a week ago