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Troubleshooting & FAQs
Have problems? We're here to help
Why am I seeing a CSRF error when I use Publishwide?
Why does the Publishwide Sync App ask for an OTP every time it syncs?
I closed my Publishwide Sync App and now I can't find it
Why is my Publishwide Sync App not syncing a marketplace that I selected?
What if I use different logins for my KDP & AMS accounts?
How does Publishwide keeps my retailer login credentials safe?
Why do my Publishwide & KDP data look different?
How do I view data before yesterday or today?
How to send Publishwide error logs for the desktop app
My sales or ads marketplaces stopped syncing on the Publishwide Sync App
Does Publishwide work with other third-party tools?
Why Do I See "Windows protected your PC" When Installing the Publishwide Sync App
Publishwide Sync App Freezes When Logging into Amazon
Unable to log into Amazon through Publishwide Sync App on Mac